Terms & Conditions

NEAT Wholesale is dedicated to providing an excellent and efficient service. We pride ourselves on the range of materials we are able to offer at competitive prices and strive to make improvements to our business to ensure full customer satisfaction at all times.

If you have any suggestions or comments please contact us using our contact form or by telephone on the below number.

(International +44) +44 (0)1639 874643.

All information provided on this site, over the phone, via email and on our product labels relating to the use of our products is intended as guidance only. If you are in any doubt about the use of any products please discuss your personal needs in a face-to-face consultation with a professional in your area before using the products. We aim to give you as much information and guidance as possible however in accordance with government legislation none of the information we provide should be considered specific to your personal circumstances and all information provided should be considered as general guidance. Specific advice can only be given to you during a face-to-face consultation. If you would like a face-to-face consultation we recommend you contact a qualified professional in your area.

All information provided on this site, over the phone, via email and on our product labels in relation to the blending of oils, fragrances, flavours and colours is intended purely as a guide and we strongly recommend running small scale trials before undertaking any larger scale manufacture of products. For more information please contact us using any of the means described above.

Please be advised that product images are for illustrative purposes only and may differ from the actual product received. We do our utmost to ensure product information is accurate however natural products vary from batch to batch and appearances and odour can differ.

We are a business to business seller of raw materials. By making a purchase from our company and our company website you agree with the following.

Our products are sold as is and we do not make any claims regarding the use or performance of the products. The information provided on this website and on product labels is provided in good faith but Neat Wholesale makes no representation as to its comprehensiveness or accuracy. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.

Our products are not sold with any claim, intention or function in regards of epidermis, hair system, nails, lips, and external genital organs with a view exclusively or mainly of cleaning, perfuming, protecting, changing the appearance, keeping them in good condition or correcting body odours.

As the ordinary or otherwise use of our products is outside the control of Neat Wholesale, no representation or warranty, expressed or implied, is made as to the effects or results of such use, including damage or injury.

Neat Wholesale expressly disclaims responsibility as to the ordinary or otherwise use of our products. Furthermore, nothing contained herein should be considered as a recommendation by Neat Wholesale as to the fitness for any use. The liability of Neat Wholesale is limited to the value of the goods and does not include any consequential loss.

The information provided summarises our best current knowledge of the health and safety hazard information of our products but is intended only as a guide to the appropriate precautionary handling of the material by properly trained personnel.

Neat Wholesale shall not be responsible for any damages resulting from use of or reliance upon this information.

As a guide, our products (oils, butters and waxes) typically have a shelf life of 12-24 months dependent on care and storage of the product. It is commonly accepted though not definitive that these products can remain in good condition beyond 24 months if stored correctly. The key factors that can degrade the products (mainly through oxidation) and therefore largely determine the shelf life of the products are prolonged exposure to oxygen, direct sunlight and heat. Therefore we recommend that to achieve maximum shelf life products should be stored in a cool, dark place with the lid firmly attached to achieve an airtight seal. For the reasons described above and particularly because of the significant effect of the care taken in storing products we are unable to give definitive shelf life/best before dates on our products and where shelf life/best before information is given it is intended as a guide only. In all instances customers should check that they are happy with the quality of a product before use particularly if that product has been in storage for more than a month or may have been exposed to heat, direct sunlight or oxygen during storage.

The user of the products is solely responsible for compliance with all laws and regulations applying to the use of the products.

Our Contact details:
Registered Company Address:
Naissance Trading & Innovation Company Ltd ™
Unit 11 Milland Road Industrial Estate
Milland Road
Neath
SA11 1NJ
United Kingdom 

VAT Registration Number GB 932 8838 89

Naissance Trading & Innovation Company Ltd trading as Neat Wholesale

UK Registered company No. 5599148

Email: info [at] neatwholesale [dot] co [dot] uk

Making a Purchase


Neat Wholesale is business to business website. If you place an order you will be deemed to be a business customer.

Making a purchase could not be easier. Just browse our online shop and add items to your shopping bag. Then once you're happy with your selection click on 'Checkout' and you will be taken through the checkout to complete the order.

Brand & Trademark Protection

For the purposes of brand & trademark protection, any wholesale transactions that involves products that bear the name & trademark Naissance (UK00002466225), the Buyer agrees not to sell the products on the following eCommerce websites without the permission of the Seller and trademark owner:

  • Amazon Inc. or its affiliates
  • eBay Inc. or its affiliates
  • Etsy Inc. or its affiliates
  • Any eCommerce website that ‘Naissance Trading & Innovation Company Ltd’ operates and sells its products.

Severance

If any provision of these terms and conditions (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of the terms of conditions shall not be affected.

Product Prices


Please note: Prices displayed are correct based on our current stock holding. Due to the current instability in global commodity markets if we do not hold sufficient stock to fulfil your order we reserve the right to amend the product price. Should this happen we will always contact you before processing your order and you will have the right to cancel your order.

Handling Surcharges


All orders below £50 (fifty UK pounds) excluding VAT will be subject to a fixed £5 (five UK pounds) Small Order surcharge. To avoid this surcharge, increase your shopping cart value above £50.

Note: Subsequent returns of items may incur this surcharge if your order would then drop below the surcharge limit.

We accept all major credit and debit cards.

Once your order has been received we will send you confirmation. This confirmation does not indicate that a contract exists between us it is purely to let you know that we have received your order. Once your order has been processed we will send you an invoice, to confirm that we agree to your order, which will then constitute a contract. Our website is updated on a regular basis and since we are only human, we have included the following term. We may not accept your order, this is typically for the following reasons: the goods are unavailable, we cannot authorise your payment, you are not allowed to buy the goods from us, we are not allowed to sell the goods to you, you have ordered too many goods, there has been a mistake on the pricing or description of the goods and software or technical issues (including promotions discounts). In these rare cases, we will always contact you to let you know and confirm you wish to go ahead before we proceed with the order at the correct price or any other alterations due to stock and availability.

As a business to business wholesale website, Neat Wholesale is not bound by the terms of the distance selling regulations. If you need to cancel your order please contact us within 24 hours of receipt of your order confirmation e-mail.

Please note that we have found that some email packages send our confirmation receipts to a junk mail folder and would advise you to check your junk mail folder if you have contacted us or ordered products. To mark mail from NEAT Wholesale as safe and not junk mail, follow the instructions in your email package. This will usually involve right clicking a message from us and from the list of options that appear selecting 'Add Domain/Sender to Safe List'.

Shipping and Handling


For your peace of mind all orders are sent with proof of posting and are insured against loss or damage.

UK


Shipping in the UK is as follows:

All UK orders qualify for free shipping with the below exceptions.

Orders are usually dispatched within 3-5 working days. Orders are sent using the most economic method - for all orders this is usually a 24 hour courier delivery service. Pallet deliveries and deliveries to NI and UK highlands and islands will usually take an additional 1 working day to deliver.

Please note that there is a charge for delivery to the following postcodes:-

AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, HS, IV41-49, IV51, 55 & 56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE

Additional delivery charges will also be incurred to the following locations:-

UK Islands, Northern Ireland, Republic of Ireland and Channel Islands.

Non-delivery and Redirection Fees


Please ensure that the address details you supply are complete and correct. If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.

Non-UK Deliveries


We are able to offer competitive delivery prices throughout most of Europe. Please check the delivery calculator in our shipping cart to calculate delivery charges to your destination.

Non-Deliveries


If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

Delivery Schedule


Neat Wholesale normally dispatch orders within 3-5 working days. After this the delivery schedule is as per the terms and conditions of the chosen delivery agent. As an indication:

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been processed and dispatched. Once an order has been processed you may return the goods as described in the Returns Policy section of our Terms and Conditions. To cancel or return goods please contact us via any of the methods described in the About Us section of our Terms and Conditions quoting your order number. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges All prices quoted throughout the NEAT Wholesale website exclude VAT.

Credit Card Security


To help guarantee your safety and peace of mind NEAT Wholesale employ specific, security, fraud prevention and insurance services to protect our site and our customers. These services are supplied via the Royal Bank of Scotland and the WorldPay service.

Guarantee

We are committed to providing you with an excellent service. To make a complaint or if you have any suggestions on how we can improve our service please contact us using any of the methods described in the About Us section of our Terms and Conditions. Any comments or complaints you make are treated in the strictest confidence and will be dealt with quickly and efficiently.

Accuracy of information and availability of the Site

While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be.

Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

We may suspend or terminate operation of the Site at any time as we see fit.

Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

losses that:

(a)were not foreseeable to you and us when these Terms were formed; or

(b) that were not caused by any breach on our part

§  business losses; and

§  losses to non-consumers.

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible.

If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

Relevant United Kingdom law will apply to these Terms.

 

Reaching Us


If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1639 874643 (International +44 (0)1639 874644) or write to us at: NEAT Wholesale, Unit 11 Milland Road Industrial Estate, Milland Road, Neath, SA11 1NJ United Kingdom 

Privacy Policy


NEAT Wholesale do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

1. Take and fulfil customer orders.
2. Administer and enhance the site and service.
3. Only disclose information to third-parties for goods delivery purposes.

Returns Policy


As a business to business wholesale website, Neat Wholesale is not bound by the terms of the distance selling regulations. If you need to cancel your order please contact us in writing within 24 hours of receipt of your order confirmation e-mail.

Damaged goods will be replaced with any reasonable return postage costs refunded - proof of postage costs will be required. All our goods are posted insured. Where goods are damaged in transit you may be asked to provide information to help us reclaim our costs.

Unopened, unused goods returned within 30 days will be refunded. Subject to discretion we may refund any reasonable return postage costs - proof of posting costs will be required. Subject to discretion, we reserve the right to deduct reasonable postage costs from the refund.

Due to the nature of the products we offer we cannot accept returns on opened or otherwise used items unless the return is with regard to a problem with the items.

If you wish to return goods please contact us immediately quoting your order number and where appropriate the reasons for return.

Neat Wholesale reserve the right to charge a 20% restocking fee for any returned items. The restocking fee covers the time and cost of preparing a custom order and ordering in goods to fulfil the order